Policy Updated: March 20, 2024
At JOY N JOY FOODS LLP, we strive to deliver our products efficiently while maintaining high-quality service. This policy outlines our shipping and delivery procedures.
1. Order Processing and Shipping Time
- Orders are processed within 24 working hours after payment confirmation.
- Once processed, orders are shipped within 24-48 working hours.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive a WhatsApp, email or SMS notification with tracking details once your order has been dispatched.
2. Shipping Costs
- Shipping costs are calculated automatically at checkout based on the delivery location.
- We partner with trusted courier services to ensure timely and secure delivery.
- In case of multiple products in a single order, shipping charges may vary based on weight and packaging.
- Any applicable taxes or additional surcharges (if any) will be displayed at checkout.
3. Delivery Timelines
- Estimated delivery time depends on your location:
- Metro Cities: 3-5 working days
- Tier 2 & 3 Cities: 5-7 working days
- Remote Areas: 7-10 working days
- Delays due to unforeseen circumstances (such as weather conditions, strikes, or logistical issues) will be communicated via WhatsApp, email or SMS.
4. International Shipping Process
- For international shipping requests (outside India), customers must:
- Email us at [email protected] with:
- The list of products and quantities required
- Delivery address and contact details
- Our team will respond within 24-48 working hours with shipping options and costs.
- Upon confirmation, an invoice will be generated, and payment must be completed before dispatch.
- Delivery timelines for international orders vary based on the shipping carrier and destination.
- Email us at [email protected] with: